Question 1

How do I deposit?

Accepted Answer

Open the Deposit page, choose a payment method (bKash / Nagad / Rocket), send money to the number shown, then submit the amount and transaction ID. Your balance is credited once an admin approves it.

Question 2

How long does a deposit take?

Accepted Answer

Usually 1–10 minutes. It can take a little longer at peak times. If it stays pending for more than 30 minutes, contact live support.

Question 3

Why is turnover required to withdraw?

Accepted Answer

To prevent money laundering and bonus abuse you must wager an amount equal to your deposit (1x). Your progress is shown on the Withdraw page progress bar.

Question 4

How fast are withdrawals?

Accepted Answer

Once turnover is met, normally within 24 hours and often much faster. Funds always go to your saved payout number.

Question 5

Can I change my payout number?

Accepted Answer

For security the first number you add is permanent. To change it contact live support — we will update it after verifying your identity.

Question 6

When do I get my referral reward?

Accepted Answer

Your invited friend becomes a valid referral after depositing at least ৳500 and completing ৳1,000 turnover; rewards are then credited according to the milestones.

Question 7

Does my VIP level reset?

Accepted Answer

Yes — on the 1st of every month all accounts return to VIP Level 1 and climb again based on that month's turnover.

Question 8

What if I forget my password?

Accepted Answer

Contact live support with your username and registered phone number. After verification we will reset your password.

Question 9

Can I open more than one account?

Accepted Answer

No. One account per person. If multiple accounts are detected they are all blocked and bonuses are forfeited.

Question 10

When is support available?

Accepted Answer

Live chat support is open 24/7. Send a message from the Support page and an agent normally replies within minutes.